To see if you have any messages, and to access them, you must be logged in to your account. If you have unread messages, an icon will appear at the top of your account home page, letting you know how many unread messages you have.
In addition to giving you top-quality readings, our Advisors may have some thoughts or other information they want to share with you. For example, they may want to tell you if they’re going on vacation and will not be available for a while, or they may have a follow-up to your reading, or just want to check in. To do this, Advisors with whom you have had readings in the past 90 days can send personal messages directly to your account.
Q: Given that Advisors can now send me personal messages, what information about me is available to Advisors before, during or after my call?
A: When you call into the service, the only information an Advisor has about you is what you provide during the call itself. The only information we provide our Advisors is a daily list of callers' first names or usernames, and the time of the reading.
We encourage Advisors to take few moments to focus in on the reading with you, and to send a message to share words of encouragement based on their personal recollection of what transpired.
Q. I don’t see any advisor messages in my Account. Why are my Advisors not messaging me?
A: Messages can be sent by Advisors with whom you’ve had a reading, you have an upcoming appointment or you’ve favorited. We suggest that our Advisors reach out to customers if there's more advice or encouragement to provide. If you've not received a message from your Advisor, it's probably because they believe you've got all the necessary tools to navigate your journey.
Q: How do I know if a message is from an Advisor or from Psychic Source?
A: You will see an Advisor's photo or picture in your inbox next to their message. Messages from Psychic Source will contain the sun image from the Psychic Source brand mark.
Q: I see a paperclip in my message. What is this?
A: A paperclip means that there is an attachment that has been added to that message by Psychic Source or the Advisor that it is from. To open your attachment, click on the paperclip.
Q: Can I reply to an Advisor's message?
A: Yes and your Advisor may or may not reply back.
Q: Can I add an attachment to my reply to the advisor?
A: Yes. In your reply, you can attach up to three files of up to 1MB each.
Q: How long will messages be stored on my account?
A: Advisor Communications will be available for one year. The length of time that messages from Psychic Source will be stored will vary based upon relevance. Mini Readings will be available forever. If you no longer wish to see a message you can delete it by clicking on the trash can icon. Deleted messages will be permanently removed.
Psychic Source may send you messages about news, promotions and getting feedback from you.
To see if you have any messages, and to access them, you must be logged in to your account. If you have unread messages, an icon will appear at the top of your account home page, letting you know how many unread messages you have. Click on the icon, or on the Messages tab in the left-hand navigation on your Account home page, to view your unread messages.
Q: How do I know if a message is from an Advisor or from Psychic Source?
A: You will see an Advisor's photo or picture in your inbox next to their message. Messages from Psychic Source will contain an image related to topic of the message.
Q: What if I do not want to receive messages in my Account?
A: If you do not want to see messages, simply do not click on the Messages icon or tab. You cannot stop messages from being sent to your account, but you do not have to read them.
You can send a message to your Advisor to ask a question and get a response via messaging in your Psychic Source account. When you see the Mini Reading button on an Advisor’s profile page, just click the button to send a short message. The Advisor then has 72 hours to respond in either text or an audio message.
Q: What kind of message can I send to an Advisor?
A: You can send either a text message of up to 280 characters per message or an audio message of up to one minute per message.
Q: How do I send an audio message?
A: Simply click on the microphone next to the message text box and follow the steps to record an audio message.
Q: What will I be charged for a Mini Reading with an Advisor?
A: Mini Readings are charged for up to two minutes with that Advisor. Each message is limited to 280 characters or a one-minute audio message. We charge for each character in a text message or each second in an audio message that is sent and received. When you send a message and get a response, we then calculate based on the Advisor’s rate per minute what the actual charge for the Mini Reading message exchange is.
For example, if you choose a $5.99 per minute Advisor, we will hold two minutes of time for you to send the Advisor a message. $11.98 is held from your account balance.
Once the Advisor responds, we calculate the total number of characters or seconds sent in both messages. The maximum number of characters for one round of messaging is 560 characters, and if the total number of characters in a message round totals 560, you will be charged the full two minutes ($11.98 in the example above).
If your message and the advisor’s add up to fewer than 560 characters, you will be charged a pro-rata amount based on the number of characters in the messages.
For example, if both messages total 500 characters, in the scenario above you would be charged $10.70 for the exchange and $1.28 is left on your account.
If the advisor responds with an audio message, you will be charged a pro-rata amount based on the number of characters in the text message + the duration of the audio message. The duration charge for the audio message will be the rate per minute of the advisor divided by the number of seconds for the audio message.
For example, if the rate per minute is $11.98 and the audio message is 30 seconds long, you will be charged $5.99 for that portion of the message. So in this case if your initial Mini Reading message was just 200 characters and you received a one minute audio response from the Advisor the total charge would be $4.28 plus $5.99 for a total of $10.27.
Q: Can I use new customer dollars to get a Mini Reading?
A: Yes. As long as you have enough new customer dollars to cover the hold of 2 minutes of new customer dollars to send that message. If you do not have enough new customer dollars on your account then you will be asked to add dollars and the hold will be at the Advisor's regular rate. Those new customer dollars will still be available on your account for a future reading that does not occur through a Mini Reading.
Q: How long does the Advisor have to respond to a Mini Reading message?
A: The Advisor has 72 hours to respond to a Mini Reading message.
Q: What happens if the Advisor does not respond to a Mini Reading message?
A: If the Advisor does not respond, the entire two-minute hold is put back on your account for you to use on a future reading of your choice.
Q: What happens if I have a conference with an Advisor before they respond to a Mini Reading message?
A: If you have a live conference with an Advisor after you send a Mini Reading message that they have not yet responded to, we will assume that you satisfied your need for a response during your conference, and we will automatically expire the message. The hold on those dollars will be lifted and the dollars will automatically be returned to your account for use on your next reading.
Q: Can I re-send a message that an Advisor has not responded to?
A: Yes, you can re-send a message. Keep in mind that there is no guarantee that they will respond. If it was an audio message you will have to re-record the message to resend it to the Advisor.
Q: Can I unsend a message to an Advisor?
A: As long as the Advisor has not yet responded you will be able to click unsend on a Mini Reading message. Just go to the Messages section in your account and if the message is eligible to be unsent then click un-send and the dollars that were on hold to send that message will be automatically returned to your account.
Q: What happens if I want to respond to a message back from the Advisor?
A: Each time you respond to a message from an Advisor, the charging process starts over of holding two minutes on your account to send that message and receive a response.
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