P.O. Box 794
Langhorne, PA 19047
How we protect your privacy
Psychic Source is committed to protecting your privacy and uses some of the most sophisticated security software commercially available. Any personal information you submit to us is sent through a secure channel, using SSL/TLS (Secure Sockets Layer/Transport Layer Security) encryption. You can verify this by viewing and/or clicking on the security seal icon visible on the order page.
To verify that your browser is in secure mode, you can check the URL address bar at the top of your browser. This line should show the first characters as “https” when a secure connection has been established, rather than the “http” which indicates that a connection is not secure. Finally, you can also check for a "padlock" or a "key" icon in the Top Right-hand corner of your browser window. To review security features, double-click on the icon.
In regard to, interaction with certain services available on PsychicSource.com, some written communications, such as the messages from advisors in your account may be monitored by Psychic Source. Psychic Source does not screen or edit the content of communications between members and Advisors during online chat readings.
Information we collect about you
When you purchase online, we collect and store the following personal information:
- Email Address
- Billing Address
- Telephone Number
- Credit Card Information
We also collect and store the following technical information when you visit our site:
- IP Address
- Browser Type
- Site Usage
Why do we collect personal information?
We collect your personal information in an effort to provide you with a superior customer experience and, as necessary, to administer our business. It allows us to provide you with easy access to our products and services as well as which programs and news that may be of interest to you. You always have the opportunity to unsubscribe from promotional emails by following the instructions included in each marketing email or by changing your preferences in your account. You may unsubscribe from mobile notifications by changing your settings in the App or on your third-party device.
(a) Information that you provide to us
However, there are a number of circumstances in which you may need to provide us with your personal information. The most common of these circumstances include:
- Making a purchase or placing an order
- Creating an account or joining the Psychic Source Membership Rewards Program
- Using Psychic Source Websites, Devices and Apps
- Contacting customer service
- Entering a sweepstakes or contest
- Signing up for promotional and/or marketing communications.
- Responding to a survey.
A summary description of each of these circumstances below.
Making a purchase or placing an order
When you make a purchase online, through our telephone system or our customer care center, you will need to submit personal information to us.
Using Psychic Source Websites, Devices and Apps
In order to use our mobile App(s) and features of the Psychic Source Website, you may be required to create a password-protected user account and provide us with personal information when you do so.
Creating an account or joining the Psychic Source Membership Rewards Program
Contacting Customer Care
When you contact customer care, we may ask you to provide, or confirm, personal information so that we can better serve you.
Entering a sweepstakes or contest
If you enter a sweepstakes or contest we offer, we may ask you to provide personal information so that we can consider your entry and, if you win, so that you may redeem your prize.
Signing up for promotional or marketing communications
You may sign up for our newsletter and promotions for which we will ask you to provide personal information such as an email address, phone number and/or mailing address.
Responding to a survey
When you respond to a survey, we may ask for personal information to share any bonus or reward for your participation.
(b) Information automatically collected
There are circumstances in which we automatically receive and collect information from you. The most common sources of this information include:
- Web server logs
- Pixel tags or clear GIFs
- Third party web analytics services
- Targeted advertising
- Geolocation, including general and precise location information
- Your interactions with our emails and texts, and with our messages through push and online messaging channels
- Details of your interactions with our customer care center, such as the date, time and reason for contacting us, transcripts of any chat conversations, and if you call us, your phone number and call recordings;
- Device and software characteristics (such as type and configuration), connection information, statistics on page views, referring source (for example, referral URLs), IP address (which may tell us your general location), browser and standard web server log information
For your convenience, we have provided a summary description of these circumstances below.
Web server logs
When you visit the Psychic Source Website, our web servers may automatically log information that your browser sends us. For example, we may receive and collect: the name of the domain and host from which you access the Internet; the Internet Protocol (IP) address of the computer you are using; the date and time you access the Psychic Source Website; and the Internet address of the website from which you linked directly to the Psychic Source Website. We may also collect information regarding search queries run on the Psychic Source Website. We use this information to monitor the usage of the Psychic Source Website(s) and as necessary for our business.
Browsers are typically set to create cookies automatically. You can choose to have your browser notify you when cookies are being written to your computer or accessed, or you can disable cookies entirely. By not using cookies, some Psychic Source Website features and services may not function properly.
Pixel tags or clear GIFs
We may use sensing technologies that use pixel tags or clear GIFs (which are also called web beacons). These technologies allow us to determine the effectiveness of our e-mail and advertising and marketing efforts. For this purpose, we tie the pixel tags and clear GIFs to personally identifiable information. We may also collect information regarding the links within such marketing materials that you click on and statistics your activity on our website following such marketing.
Third party web analytics services
We work with third party service providers, including but not limited to Optimizely, and Google Analytics, to help us better understand how you use the Psychic Source Website(s) and Mobile App. These third party service providers will place cookies in your browser to collect information such as how you were referred to the Psychic Source Website, how you navigate around the Psychic Source Website, what pages you view on our website, and what traffic is driven by various marketing methods. This information will help us to better serve you and provide you with more personalized information and product offerings. We do not allow third party service providers to collect your credit card information, e-mail address or password information. These third party service providers may only use your personal information to perform services for us and may not share your personal information with anyone else, or use it for any other purpose, except on an aggregated, non-personally identifiable basis.
. To disable the Google Analytics cookie and other third-party web analytics service provider cookies, you can choose to have your browser notify you when cookies are being written to your computer or accessed, or you can disable cookies entirely. You can opt out of Google Analytics tracking at Google Analytics' currently available opt-outs for the web
Who we share your information with:
We use other companies, agents or contractors ("Service Providers") to perform services on our behalf or to assist us with the provision of services to you. For example, we engage Service Providers to provide marketing, advertising, communications, infrastructure and IT services, to personalize and optimize our service, to process credit card transactions or other payment methods, to provide customer service, to collect debts, to analyze and enhance data (including data about users' interactions with our service), and to process and administer consumer surveys. In the course of providing such services, these Service Providers may have access to your personal or other information. We do not authorize them to use or disclose your personal information except in connection with providing their services. A service provider’s use of such information is restricted by confidentiality agreements between Psychic Source and such provider.
We may share personal information with the third-party companies we work with for our purposes, though in general we do not share personal information about you with third parties for third party marketing or advertising purposes. We may also share other information in our discretion, including automatically collected information, which may be used by third parties for third party marketing, advertising, and other purposes.
Additionally, in special circumstances, your information may be shared with others in order to voluntarily comply with applicable laws, cooperate with law enforcement and protect the interests or safety of PsychicSource.com or other visitors to this site.
Use of our services
Psychic Source will not knowingly disclose the content of the interactions between our members and psychics. By making use of our telephone, chat, video and messaging services you consent to the content of these communications being recorded and/or saved privately for your protection and quality assurance. You can opt out of recordings by logging into the My Account section of our website and changing your Personal Info.
How to be added or removed from our lists
If you would like to be removed from Psychic Source marketing communications lists, please provide us with the contact information required via any of the methods listed below so that we can promptly and accurately process your request. (In cases where we lack the necessary information, we will make our best efforts to comply with your request.)
- Login to your member account then click on Update My Account Information and Communication Preferences. You will have the option to uncheck the appropriate options for postal mail, and/or email.
- Send an email to us at email@example.com indicating your preferences.
- Call our Customer Service Center at 1.800.732.0797, where Representatives are available to help you 24/7.
- Write to us at:
Attn: List Manager
P.O. Box 794
Langhorne, PA 19047
Once you have set your communications preferences, you may change them by using any of the above methods.
This Policy is effective March 17, 2020.
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