Here's how to reach us if you're in the following countries:
Customer Service: 800.5683.4357 or 800.LOVEHELP
Get a Reading: 800.4674.4487 or 800.INSIGHTS
For example, if calling from the UK you would dial 00.800.4674.4487.
If you are outside the countries listed above, please call 215.322.2222 then dial 0 and speak with a friendly Customer Care Representative.
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Our service and website is for entertainment only. This service is for adults 18 years of age and older. Our Psychic Advisors make every effort to provide you with helpful, insightful information. However, the information our Advisors offer to you should not be used in place of any recommendations by medical professionals or other professional counselors. We want you to enjoy and benefit from your experiences with Psychic Source.
Psychic Source is not responsible for the content or privacy practices of the non- Psychic Source websites to which Psychic Source may link.
Psychic Source will not knowingly disclose the content of the interactions between our members and psychics. By making use of our telephone, video, chat and messaging services you consent to the content of these communications being recorded and/or saved privately for your protection and quality assurance.
By using the Psychic Source® website you accept these Terms and Conditions. Unless amended or modified, these Terms and Conditions will remain in effect while you are a User, Subscriber or a Member. We may revise these Terms and Conditions at any time by updating the website. If you do not agree with these Terms and Conditions, please do not use the website.
Our website, PsychicSource.com, offers you the opportunity to add dollars to your account for our telephone and Psychic Chat and Video Online services. By creating a Psychic Source account you agree that e-Commerce is provided as a convenience and Psychic Source or PsychicSource.com reserves the right to restrict any member from using such service. Any and all new member offers apply to first-time customers who have never made a Psychic Source purchase. Falsely created accounts will be subject to review and suspension. All questions regarding telephone service memberships should be directed to our Customer Service line at 1.800.965.3049. Because of the sensitivity of your personal information, we cannot answer emails regarding account membership information. You agree that the information you provide us is true, accurate and complete.
Before you make any purchases, you must first establish a customer account. You are responsible for maintaining the confidentiality of your customer account information, including your Personal Identification Number (PIN) and for all activity that occurs under your account. You agree to notify Psychic Source immediately of any unauthorized use of your account or password, or any other breach of security. You may be held liable for losses incurred by PsychicSource.com or any other User of the website due to someone else using your PIN or customer account. You may not use anyone else's PIN or customer account at any time. You may not attempt to gain unauthorized access to the website, assist others in making such attempts or distribute instructions, software or tools for that purpose. Should you attempt to do so, your customer account will be terminated. You agree to provide us with accurate, current and complete information about yourself and your billing information as prompted by the registration process. You may update any of your customer account information, designate a different credit card to be billed or change the applicable expiration date on your currently designated credit card, by clicking on the Login button, logging into your account and selecting the appropriate link. You may not use any automatic device, program, algorithm or methodology or any similar or equivalent manual process, to access, acquire, copy, probe, test or monitor any portion of the website or any Content. You may not in any way reproduce or circumvent the navigational structure or presentation of the website or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the website. You agree that you will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the website or any of the systems or networks comprising or connected to the website. Please note that PsychicSource.com may, in its sole discretion and without prior notice to You, terminate your ability to make purchases for any reason or for no reason. YOU AGREE THAT PsychicSource.com WILL NOT BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR TERMINATION OF YOUR ABILITY TO MAKE PURCHASES ON THE WEBSITE OR IN ANY OTHER MANNER.
To purchase any goods and/or services on our website, You must be (a) at least eighteen (18) years of age or the applicable state age of majority, whichever is older (b) a natural person (no corporations, partnerships or other legal entities. Prior to the purchase of any services on our website, You must provide us with a valid credit card number and associated payment information including all of the following: (i) your name as it appears on the card, (ii) your credit card number, (iii) the credit card type, (iv) the date of expiration and (v) any activation numbers or codes needed to charge your card. By submitting that information to us, you hereby agree that you authorize us to charge your card at our convenience but within thirty (30) days of credit card authorization.
If you would like to close or suspend your account, please contact customer care at 1.800.732.0797. We do not offer cancellations of service, other than subscriptions. Please see our subscription policies below. Psychic Source is a prepaid service and we will only refund unused purchase balances on your account.
While every attempt possible is made to provide you with a community of authentic, screened Psychic Advisors, we understand that there may be times when you do not have a psychic reading that fully meets your expectations. Our Satisfaction Guarantee is intended to provide you with an opportunity to find a Psychic that provides you with an exceptional reading experience at no risk to you. To request a refund, call Customer Care at 1.800.732.0797 or send an email by visiting the Contact Us page.
If you are a current customer of Psychic Source and are unhappy with your last paid psychic reading, we will be happy to give you the time back to talk to another Psychic in accordance with the following guidelines:
If you are a first-time customer of Psychic Source and are requesting a cash refund within one (1) day of your psychic reading, we will gladly issue a refund. Please note that Psychic Source reserves the right to prevent you from using the service in the future.
Psychic Source reserves the right to refuse any request for time back.
Any appointment made can be cancelled by accessing your account at psychicsource.com. All appointment cancellations done online must be done prior to 24 hours before the scheduled appointment. Any appointment cancelation request within 24 hours of the scheduled appointment must be cancelled through our Customer Service Department at 800-732-0797 and select “0” to speak with a customer service representative. All appointment cancellations within 24 hours of the scheduled appointment or any missed appointment are subject to a fee of up to 100% of the fee charged for that appointment.
Repeatedly missing appointments may impact your ability to create future appointments with our advisors. Psychic Source reserves the right to suspend your ability to use the appointment feature in the event of repeated missed appointment.
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to provide service. PsychicSource.com reserves the right at any time after receipt of your order to accept or decline your order for any reason. All payment information must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any purchase.
PsychicSource.com RESERVES THE RIGHT, AT ANY TIME, TO CHANGE ITS PRICES AND BILLING METHODS FOR PRODUCTS OR SERVICES SOLD, EFFECTIVE IMMEDIATELY UPON POSTING ON THE WEBSITE OR BY E-MAIL DELIVERY TO YOU.
Under no circumstances will we be liable to any Subscriber, non-Subscriber, Member or non-Member regarding the use of this Service. Our maximum liability shall be no more than the fee You have paid Psychic Source, if any.
The User of the website does so at the User's risk. Neither Psychic Source nor any of its officers, directors, employees, agents, third-party content providers, merchants, sponsors licensors and/or the like, warrant that any of the websites will be uninterrupted or error-free; nor do they make any warranty as to the results that may be obtained from the use of the website or any future websites developed by Psychic Source nor, as to the accuracy, reliability, or timeliness of any information content, service, or merchandise provided through the website. We do not guarantee that this site or emails from us will be free of viruses or harmful components. WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
You must not use the website, chat, and/or video services or the telephone service for any fraudulent, harassing or offensive or illegal activity. Lewd or lascivious behavior that is indecent, will not be tolerated and will result in your being suspended from using the service. You agree not to engage in any activity that would impair the proper functioning of the website. You must not, and by using the website agree not to, impersonate another person or submit materials that contain viruses or other programming routines or engines intended to damage, interfere with or intercept any system, data or information. We may investigate occurrences that we believe may involve any such activity and cooperate with law enforcement authorities in prosecuting any violations of law. If you exhibit any of this activity, Psychic Source has the right to suspend your account.
You agree that the laws of Pennsylvania without regard to conflicts of law provisions will govern any dispute regarding these Terms and Conditions.
THE WEBSITE COULD INCLUDE TECHNICAL OR OTHER INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN; THESE CHANGES WILL BE INCORPORATED IN NEW EDITIONS OF THE WEBSITE.
The website and all of its contents are protected by copyright laws and/or trademarks or other laws. No part may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the written permission of Psychic Source.
This Terms & Conditions Agreement constitutes the entire agreement between You and us and governs you use of the Service, superseding any prior agreements between You and us with respect to the Service.
Billing and Cancellation