Frequently Asked Questions

Our Advisors

Q: How do I know your service is reputable and I won’t be charged more than I agree to?

A: We want to respond to this question in two parts:
First, we never want anyone to spend beyond their means or face financial difficulties because of our service. Our service should leave you feeling good, not worried about money. We all like to treat ourselves to something special every now and then. We hope we’ll always be one of your little luxuries, but never an expense that you feel guilty over.

Second, we make sure you know what you are spending before you receive a psychic reading. We tell you what each Advisor’s rate is per minute. We tell you how much money you have in your account. You cannot speak to the Advisor if you don’t have enough to cover a reading. Once you get a reading, you are only charged for the amount of time you spent with your Advisor. You will have the choice to add more dollars to your account if you want a longer reading. There are no hidden fees and we do not bill charges to your phone.

Q. How do I know your psychic service is legitimate and trustworthy?

A: At Psychic Source, we pride ourselves in being the most trustworthy source of genuine phone and online psychic guidance, and we’ve built our reputation on authenticity and trust. Our Satisfaction Guarantee, rigorous psychic screening process, close contact with our gifted Advisors, attentive Customer Care team, and active involvement of our customers in rating and reviewing our psychics ensures that your experience with our service is safe, welcoming, enjoyable and risk-free.

We know from our own direct experience using other avenues of psychic guidance that this is not the norm in this industry. We’ve put together an infographic which highlights a few common psychic scams and helps people distinguish between disreputable psychics and honest, well-established and highly regarded services like Psychic Source.

Q: What is your Advisor Code of Ethics?

A: Our Advisors are committed to honoring the highest standards of ethics and professionalism in their sessions with you. While we treasure the personal and deeply caring connections formed between our members and Advisors, Psychic Source is first and foremost a professional service. Our Advisors are prohibited from establishing personal relationships with members outside the service. If for any reason your experience with an Advisor leads you to feel uncomfortable or pressured in any way, please press * to end your session immediately and contact us right away to speak to us confidentially about your concerns. Please note that our Advisors are not qualified to offer advice on medical or legal issues. You can read our Psychic Code of Ethics here.

Q: How do I apply to become a Psychic Source Advisor?

A: All of our Psychic Advisors share a sincere commitment to the psychic arts, and have demonstrated skill, compassion and integrity when providing readings. If you are genuinely gifted and want to share your gifts with others in a caring environment, please fill out our online form.

General Reading FAQs

Q: I don't have a check or a credit card; can I still purchase a reading with Psychic Source?

A: We make it easy to add dollars to your account; either here on our website, or through our Customer Care Center at 1.800.965.3049. You have the option to add dollars to your account several ways: a debit card, credit card/gift card (Visa, MasterCard, American Express and Discover); or money order. Learn more at Getting Started.

Q: How do I choose and Advisor that’s right for me?

A: Our website offers a multitude of ways to make choosing from our hundreds of gifted Advisors easy, and fun. For starters, take some time to review our pages on Types of Psychic Readings and Types of Psychics. Here you’ll find valuable information on the most important psychic specialties, from love psychics to mediums, and psychic tools used in readings, from tarot to numerology.

Next, click on the link to Our Psychics. Here you can search by Psychic name and extension, or filter by specialties, tools, subject expertise, even reading style. You can even see which Advisors our staff has designated “Staff Picks” and recommendations tailored for you, based on which Advisors you have saved to your Favorites.

When you find an Advisor you think you might connect with, you can listen to their personal audio greeting and in some cases, video. Their individual page also contains a wealth of information about their background, reading style and philosophy, as well as the ratings and reviews of customers who have had readings with them.

Still not sure? Our Customer Care Specialists can guide you through the selection process and help you chose the Advisor who’s perfect for you. Call them at 1.800.965.3049 anytime!

Q: What is Psychic Chat Online?

A: Psychic Chat Online is a private, online instant message reading between you and the Advisor of your choice. The Advisors that are available for online chat readings are hand selected and have gone through a rigorous screening process to ensure that their reading style works well in an online environment. Learn more about Psychic Readings Online

Q: Can I get a reading from one of your Advisors in person?

A: To protect both parties' privacy, we do not allow Advisors and customers to meet in person. However, we have Advisors available who are familiar with Miami, Las Vegas, and Tucson if you would like to connect with an advisor who is familiar with your area.

Q: What happens if my funds run out during my reading?

A: When you’re in a reading, whether by phone or chat, and your funds are about to run out, you will be offered an opportunity to extend your reading using our QuickBuy feature. By selecting one of the package options, your last credit card used will be charged and you will be returned to your reading momentarily. If you don’t want to add more funds, you reading will simply end when your funds run out.

Please note that while you can add dollars to your acct using the phone system or web at any time, newly added funds cannot be used to extend the reading you are in, unless you add them via QuickBuy.

My Account FAQs

Q: I was offered a free email reading, but did not get it. What should I do?

A: If you were offered a free email reading to try the service, you can redeem the offer or check its status on your “My Account” page. Email Readings are normally sent out within 48 business hours after we receive your request. If after 4 business days you have not received your reading, please let us know. Please check your spam, junk, or deleted items folders in case your computer system did not recognize the sender and diverted it there instead of your Inbox.

Q: What if I don’t like my reading?

A: We really do honor our Satisfaction Guarantee. If at any time during your reading you feel that the Advisor is not connecting to you, please press * to end your session immediately and contact us right away to speak to us confidentially about your concerns.

Q: I was not satisfied with my last live reading. How do I request a refund or time back?

A: If for any reason you were not satisfied with your last live reading, please call Customer Care at 1.800.965.3049 and let us know. Our Customer Care Specialists will make sure you get your refund or time back.

Q: How do I log into my web account?

A: To log into your account, you need to use the email and password that you set up when you first opened your account. If we’ve also assigned you a Membership ID, you can use the first 10 digits of your phone number (minus country code) and the 4 digit PIN (personal identification number) we assigned you, to login to your web account. If you forgot your login details, you can click on “Forgot your login details?” and we will send you an email link to reset your password. If you’re still having trouble logging into your account, please call Customer Care at 1.800.965.3049.

Q: How do I sign up for your email list?

A: To receive free horoscope, news and special offer emails, you need to have a Psychic Source account. If you’re already a member, you can adjust your email subscriptions anytime by logging into your account and selecting "Communication Preferences."

Q: How do I unsubscribe to email from Psychic Source?

A: To unsubscribe from the Psychic Source email list, go to your "My Account" page and click on "Communication Preferences," where you’ll see the option to unsubscribe to all or selected marketing emails. If for any reason you are having trouble unsubscribing, please call Customer Care at 1.800.965.3049.

Q: How do I close my Psychic Source account?

A: To close your account, please call Customer Care at 1.800.965.3049. Our Customer Care Specialists are available 24/7 to make sure you are able to carry out any transaction or cancellation that you choose on our service.

Q: Can Psychic Source suspend my account?

A: If Psychic Source believes you are using the website chat services or the telephone service for any fraudulent, harassing, offensive or illegal activity, Psychic Source may suspend your account. If your account is suspended, you will no longer be able to use the website and/or the telephone service.