Oh my gosh! Nothing she said came true. She was so adamant and I believed her. And she prayed to the angels and did all her work and just in that same moment when she confirmed emphatically what would happen, none of it did. If you can’t see the truth why lead customers to believe that you are? We are already in need and depending on you for answers especially on a very expensive service. Why not admit what you can’t see or vice an answer to and the customer can move on to someone who can?