Psychic Source
There have been so many disreputable psychic companies in the news over the years.
How do I know this company is legitimate? It’s not easy operating
a business in an industry that has attracted some really creepy and exploitive players.
Here’s what we know...all of us who work here – who bring
psychic readings to you – are real people, with families to feed,
kids in school, pets who sometimes come to the office, car troubles that sometimes
make us late for work, and a genuine appreciation for the psychic arts. Our friends
think we’re a bit nutty, but we love this business and all of the wonderful
people we encounter. We’re a small company. We’re not greedy. We want
you, our customers, to feel valued because you are valued.
What is your Advisor code of ethics? Our Advisors are personally dedicated
to honoring the highest standards of ethics and professionalism in their sessions
with you. At Psychic Source, we want your experience to be empowering and insightful,
safeguarded by the structure, code of ethics and professional protocols of our service.
While we treasure the personal and deeply caring connections formed between our
members and Advisors, Psychic Source is first and foremost a professional service
whose Advisors are prohibited from establishing personal relationships with members
outside the service. If for any reason your experience with an Advisor leads you
to feel uncomfortable or pressured in any way, please end your session immediately
and contact us right away to speak to us confidentially about your concerns.
What if I don’t like my reading? We really do honor our
Satisfaction Guarantee. Read it. We promise we’ll follow it to the
letter.
I’ve heard horror stories about people racking up huge debt from
psychic readings because of disreputable psychic services. How do I know you
won’t rip me off and charge me more than I realize? We want to respond
to this question in two parts:
First, we never want anyone to spend beyond their means or face financial difficulties
because of our service. We can’t tell you how to spend your money, but please...spend
it wisely. Psychic readings are a wonderful experience...like
a great visit to a relaxing spa, or a long talk with a good friend. Our service
should leave you feeling good, not worried about money. We all like to treat ourselves
to something special every now and then. We hope we’ll always be one of your
little luxuries, but never an expense that you feel guilty over.
Second, when we started this business, we decided our customers should always know
what they are spending before receiving a psychic reading. With our service, you
have the option of selecting Psychics based on their rate per minute, affording
you control over the readings you receive from our gifted Advisors. Once you select
a Psychic, you add dollars into your account and speak with the Advisor of your
choice. You only pay that Advisors’ rate per minute, adding more dollars to your
account when they’ve been used. There are no hidden fees and we don’t bill charges
to your phone. No surprise charges…ever.
I'm skeptical...are the people on Psychic Source really "psychic?" We believe
that our Psychics are exceptional...here's why: Some people are born with natural
gifts, remarkable intuitive abilities. Others study and master ancient practices
like tarot, astrology and numerology. All are considered Psychics - people who practice
the psychic arts; what some call "the arts of divination". At Psychic Source, you'll
NEVER find a 'fake' telemarketer reading from a script.
What makes us better? We have a very thorough screening process. Prospective readers
are always screened and approved (or rejected) by our other authentic Psychics.
We've discovered that the real deal can always recognize the real deal. We offer
exclusive access to a small community of proven, gifted readers.
During your reading with our Psychic Advisors, every effort will be made to provide
you with helpful, insightful information. However, the information they offer to
you should not be used in place of any recommendations by medical professionals
or other professional counselors. We want you to enjoy and benefit from your experiences
with Psychic Source. For more information about our Psychics, please visit the
Our Psychics page.
back to top
Price of Advisors
What are the Advisors’ rates per minute? Advisors are offered at four different rates per minute: $2.95, $4.15, $5.75 and $6.75. These rates are not representative of our Advisors’ abilities. Rather, they are based upon customer demand. Please know we maintain our same high standards and continue to put all Advisors through a rigorous screening process; their skills are tested by our in-house staff, some of our best Advisors and by Psychic Source customers. Each Advisor that joins our community is held to the same quality level, ensuring their authenticity and your satisfaction.
What are the benefits? By providing you with flexible Advisor
rates, we’re giving you more control over what you’re spending, allowing you to
try different Advisors.
Where can I find the Advisor rates? Our Advisors’
rates per minute are posted on their individual bio pages, the
Full Listing of Psychics page and the
Psychics
Available Now page.
back to top
Adding Dollars to Your Account
I used to buy packages of time. Now how will I be making a purchase? Instead
of buying packages of time (Example: 7 minutes for $30), you now add dollars to
your account. You are able to add anywhere from $10 to $500 dollars. This applies
to how you purchase through Customer Service and online at Psychic Source.com. When
purchasing through ESP or extending your reading by using Quick Buy, you will be
offered pre-set dollar amounts to choose from.
Once I add dollars to my account,
how am I charged for a reading? The length of your reading, along with
the Advisors’ rate per minute, will determine the amount of money deducted from
your Psychic Source account. If you have a 10 minute reading with an Advisor whose
rate per minute is $2.95, $29.50 will be deducted from your account.
What happens
to the existing minutes left on my old account on the day of the conversion?
Any time left on your old account has been converted to Bonus Dollars at a rate
of $4.29 per minute. For example if you have 8 minutes left on your old account,
your new account balance will be $34.32.
Where can I find out how much money I have
on my account? When you log into the system, you’ll be greeted with a service
message that will provide your converted account balance and instructions on how
to hear a detailed explanation of how your time and bonus points were converted.
You can also
log in to your PsychicSource.com account for information about your account
balance.
How do I know how long I have to speak with an Advisor? Don’t
worry we’ll do the math for you! At the beginning of your reading, before you connect
with your chosen Advisor, you’ll hear how many minutes and seconds you have available
to speak with that particular Advisor. This will be based on the Advisor’s rate
per minute and the total dollars (including Bonus Dollars) available on your account.
What if I don’t want to use all of my money on one reading? You’ll still
be able to stop the reading at any time. Just press the star key to end your connection
with the Advisor and your new account balance will be updated automatically.
back to top
Bonus Dollars
What are Bonus Dollars? Bonus Dollars increase the value of your account
balance and are used to extend your readings. Look for opportunities to earn Bonus
Dollars during promotions and special offers. Don’t miss out! If you are not receiving
email from us now, contact Customer Service to update your account.
How do I use
Bonus Dollars? Bonus Dollars are used to extend your reading automatically.
Once your paid account balance reaches $0, your Bonus Dollars kick in to extend
your reading. Any unused Bonus Dollars will expire after 48 months if you haven’t
used your Psychic Source account.
back to top
Your Online Account
What is different about my PsychicSource.com account? The first time you
log in to your online account, you’ll be asked to create a PsychicSource.com member
username and password. There are a number of new features that will allow you to
customize your My Account home page. You’re able to make a list of your favorite
Advisors and rate and provide feedback for each reading. Also, include your astrological
sign on your My Account home page so you can view your horoscope each time you log
in.
How do I get the enhanced version of the Available Psychics Menu? Psychic
Source Members have enhanced features and sorting abilities when navigating through
our Available Psychics Menu – just login to your PsychicSource.com account to take
advantage of advanced sorting options like sorting by name, extension, price, availability
and star rating average. See which Advisors are available, or in a reading, and
how long they are expected to be logged on to the service. To access all this great
information, just login to your PsychicSource.com account.
To access your online account, visit PsychicSource.com and click Login, look for
the Member Login section and enter your 10-digit phone number and 4-digit pin to
access your account. Once you’ve done that, click on the Available Psychics links
to take in the new view!
Where can I find my new account information? As
you start to use the new PsychicSource.com, you’ll build your detailed Account History.
The new system allows you to sort by date of order or period of time and view a
number of details, including your reading history with the length of each reading
and rate per minute of the Advisor you spoke with. Also, your account balance, including
Bonus Dollars, is provided. We are unable to show you readings that may have taken
place prior to the launching of the new Psychic Source.
What is different about
PsychicSource.com? The new PsychicSource.com website has great new features
that enhance your experience. There are Star Ratings on each individual Advisor
Page, along with their rate per minute and personal feedback from customers who
have had readings.
back to top
Psychic Chat Online Readings
What is Psychic Chat Online? Psychic Chat Online is a private, online instant
message reading between you and the Advisor of your choice. The Advisors that are
available for online chat readings are hand selected and have gone through a rigorous
screening process to ensure that their reading style works well in an online environment.
Why a Psychic Chat Online? We are excited to introduce this new service,
which complements phone readings. Now you can contact an Advisor when you’re not
able to make a phone call. During this introductory period, be sure to provide feedback
on your online reading experiences.
How do I get a Psychic Chat Online reading?
- Login to your PsychicSource.com online account and visit the
Psychic Chat Online listing of Advisors available for chat.
- Choose the Advisor you would like to speak with by clicking the “Chat Now” button
located beneath the advisor’s name.
- A confirmation page will detail your Advisor selection and provide you with available
minutes for the connection.
- Confirm your selection to proceed with your reading and connect to your Advisor.
Can I use the Quick Buy feature during my online chat reading to increase the length
of my reading? Quick Buy is currently not available during Psychic Chat
Online readings. Prior to making your connection, please take a moment to add dollars
to your account.
How do I end my Psychic Chat Online reading? You can end
your online chat reading at any time by pressing the END SESSION button within the
chat screen. We keep track of the time remaining in your reading through a countdown
clock located on the chat screen.
When is my favorite Advisor available for Psychic
Chat Online? Visit your favorite Advisor’s bio page for their Psychic Chat
Online schedule which is located at the bottom of their bio and is listed as ‘Available
for Psychic Chat Online readings.’
Can I redeem a promo code for a Psychic Chat
Online reading? At this time you can’t redeem special offers for online
chat readings. However, promotional rates that apply to all Psychic Source customers
or introductory offers are assumed in your available minutes balance.
back to top
My Favorite Advisors Cell Phone Alerts
What is “My Favorite Advisors Cell Phone Alerts”?
Now you can receive Cell Phone text messages to alert you when your favorite Advisors
log on to Psychic Source!
How do you know which Advisors are My Favorites?
- We look at your account to see which Advisors you have saved to your My Favorite
Advisors section on PsychicSource.com. To add Advisors to your favorites list go
to your Psychics’ personal bio pages, and select the option on the page to add them
to your Favorites list – it’s that easy!
How do I receive My Favorite Advisors Cell Phone Alerts?
- My Favorite Advisor Cell Phone Alerts is a feature offered to customers who have
a Psychic Source.com account. You can be a paid member of Psychic Source or a free
website account User.
- You can set up your Cell Phone Alerts preferences on the Psychic Source My Account
Page – just click on the Sign Up For My Favorite Advisors Cell Phone Alerts link.
- When you choose to activate My Favorite Advisors Cell Phone Alerts, you will send
a validation code to the cell phone number you provided when you activated the feature.
- Use the validation code to validate your Cell Phone Alerts preference where you
are prompted on the enrollment form.
How often will I receive My Favorite Advisors Cell Phone Alerts?
- Alerts are sent based upon when your Favorite Advisor(s) logs on to give readings
and how many favorites you have saved. If your Favorite Advisors log on multiple
times per day, you will receive a text message each time one of your Advisors logs
on.
Does My Favorite Advisors Cell Phone Alerts cost me anything?
- The service is free from Psychic Source. However, you are charged for standard text
messaging rates by your cell phone service provider. Check with your provider to
make sure you have a plan or rate that best suits your text messaging needs.
What if I don’t receive my My Favorite Advisors Cell Phone Alerts validation code?
- If you do not receive your validation code, login to your account and choose Sign
Up for My Favorite Advisors Cell Phone Alerts.
- Complete the form to receive My Favorite Advisors Cell Phone Alerts.
- You will receive a new validation code text message on the cell phone you provided.
- Use the validation code to confirm your Cell Phone Alerts preference where you are
prompted on the enrollment form.
What should I do if receive incorrect validation code error?
- If after three attempts we are unable to confirm your validation code, we were not
successful in processing your request and you will need to repeat the subscribe
process.
How do I cancel My Favorite Advisors Cell Phone Alerts requests?
- To unsubscribe from My Favorite Advisors Cell Phone Alerts, simply access Manage
My Favorite Advisor Alerts on your My Account Page.
- Check the unsubscribe box to cancel your preference, and click Save.
- This will update your preference and you will no longer receive Cell Phone Alerts.
How do I change my cell phone number or provider information after I subscribed?
- To update your cell phone and/or provider information, you will need to follow the
unsubscribe process and re-subscribe to receive My Favorite Advisors Cell Phone
Alerts.
- To unsubscribe from My Favorite Advisors Cell Phone Alerts, simply access Manage
My Favorite Advisor Cell Phone Alerts on your PsychicSource.com My Account Page.
- Check the unsubscribe box to cancel your preference, and click Save.
- This will update your My Favorite Advisors Cell Phone Alert preferences.
- To add your new cell phone number or provider information, you will need to re-subscribe.
- To re-subscribe access the Sign Up For My Favorite Advisors Cell Phone Alerts preferences
on the Psychic Source My Account Page.
- You will receive a new validation code text message on the cell phone you provided.
- Use the validation code to confirm your Cell Phone Alerts preference where you are
prompted on the enrollment form.
What if I can’t access my PsychicSource.com account to create or manage My Favorite
Advisors Cell Phone Alerts? Creating and managing My Favorite Advisors
Cell Phone Alerts is only available through PsychicSource.com. If you are unable
to access your account online at Psychic Source.com to modify your cell phone settings
or unsubscribe, please contact Customer Service for further assistance.
back to top
Psychic Source Membership Rewards
What is Psychic Source Membership Rewards? Psychic Source Membership Rewards
is a program where you earn free Bonus Dollars for your Psychic Source purchases
and readings! There are two ways to earn your rewards:
On your Purchases Each time you add dollars to your account, you’ll earn
3% Rewards Dollars in return. Once your Purchased Membership Rewards account reaches
$30 Rewards Dollars, they will be moved to your Psychic Source account as Bonus
Dollars, where you’ll be able to use them towards your readings. Your Bonus Dollars
will expire after 48 months if you haven’t used your Psychic Source account.
On your Readings
You can earn up to $50 Bonus Dollars each month for your readings with our Psychics.
Get 10 readings during the month, receive $10 Bonus Dollars
Get 20 readings during the month, receive $25 Bonus Dollars
Get 30+ readings during the month, receive $50 Bonus Dollars
Your readings must be a minimum of 10 minutes in length to qualify for Psychic Source
Membership Rewards. The number of readings you receive is calculated on the last
day of each calendar month and you will receive Bonus Dollars for the highest reading
level achieved.
How do I join Psychic Source Membership Rewards? There is no cost to join
the Psychic Source Rewards Program! All you have to do is sign up to receive email
from Psychic Source…and you’re automatically enrolled. Already a Psychic Source
member? Confirm your email address or change your communication preferences by logging
into
your online account or call Customer Service at
.
back to top
Payment Options
I'm a bit nervous about placing my order over the internet. How does Psychic Source
protect my information? Psychic Source uses a secure server software, called
Secure Sockets Layer (SSL), which is the industry standard for secure e-commerce
transactions. This technology encrypts your personal information including credit
card number, name and address so it cannot be read as it travels over the Internet.
We use 128-bit encryption, which is the strongest available. In addition to encryption,
SSL assures that your browser sends data only to the correct server and that the
server is secure. When ordering online, look for the dialog box that reads: "Security
Information. You have requested a secure document." This ensures that the information
you are entering is secure and your transaction will be safe.
I don't have a check
or a credit card; can I still purchase a reading with Psychic Source? We
make it easy to add dollars to your account; either here on our website or through
our Customer Service Center at
. You have the option to add dollars to your account several ways; a debit card,
credit card/gift card (Visa, MasterCard, American Express and Discover); with a
money order; or through Western Union and Money Gram.
Using a Prepaid Master Card®, Visa® or American Express® Card It’s the
anonymous, secure and safe way to add dollars to your account. When you use a prepaid
credit card, there are never any statements so you maintain your privacy and keep
your transactions confidential. Pick up a prepaid card at many local retailers or
online.
Add dollars to your account with a money order:
- Purchase a money order in the dollar amount of the Psychic Source package you wish
to purchase
- Make the money order payable to: Expert Link, Inc.
- Mail to: P.O. Box 794 Langhorne, PA 19047
Please include your name, address, telephone number and date of birth. Allow 2 weeks
for us to receive your payment and call our customer service center for your account
information.
We also offer the option to wire money through Western Union or Money Gram.
Add dollars to your account through Western Union:
Add dollars to your account through Money Gram:
What happens after I've made my online purchase? When you place an order
online, we provide you with a toll-free number to access the service and a membership
number (your telephone number and a 4 digit PIN that we assign). This access information
is provided on your order confirmation page on this website and through an order
confirmation email that is sent shortly after you complete your online purchase.
If you have any questions, please call
to reach our Customer Service Center 24 hours a day, 7 days a week. If your Internet
Service Provider uses a spam blocker, be sure to add info@PsychicSource.com to your
friends list or "whitelist" to ensure you receive the e-mail order confirmation.
Learn more about spam blocking.
I didn't receive my order confirmation
email. What should I do? You can get up-to-the-minute information about
your account and recent purchases through our Customer Service Center. Our representatives
would be happy to help you. Give them a call at
.
Also, it is possible that the "spam blocker" being used by your Internet Service
Provider (or one that you may have installed on your computer) is not set up to
receive email from PsychicSource.com. To prevent email from being blocked in the
future, we recommend that you add info@PsychicSource.com to the friends list in
your spam blocker.
Learn more about spam blocking.
back to top
Promo Codes
How do I use Promo Codes? Using Promo Codes for your PsychicSource.com
purchases is easy. A Promo Code has four or five digits and is used to apply exclusive
offers or other special rates to your purchase.
Simply enter a Promo Code when asked and follow the instructions to process your
order. You must use a valid credit card, which will be charged the total amount
of dollars you want to place on your account. All packages shown on PsychicSource.com
are the final price inclusive of the special offer from the applied Promo Code.
How do I apply a Promo Code to my readings? You may receive a Psychic Source
promotion with a special offer on an Advisor’s rate per minute or on one of your
readings. To apply a Promo Code, follow these simple steps:
- Call 1-800-732-0797 and enter your membership information.
- Press Option 6 from the Crossroads Menu.
- Enter your Promo Code and you’ll hear a message about your special offer.
- Listen to a list of all Advisors associated with that particular special. Choose
your Advisor.
You must be an existing member to redeem a Promo Code on a reading.
How do I get
the discount when there’s no Promo Code needed? If you receive a Psychic
Source offer that states "no Promo Code needed," you’ll be able to receive the discount
when you receive a reading or add dollars to your account, automatically. The discounted
Advisor rates and package prices will be reflected on the website and you’ll hear
messages about the discount on the service.
back to top
Schedule a Reading
How do I schedule an appointment? You can now schedule an appointment with
Advisors at the $2.95 and $4.15 per minute rates.
- To set up an appointment email appointments@psychicsource.com
or call 866-917-5080 to speak with an appointment specialist.
- When scheduling, you must have enough dollars in your account to equal the length
of your appointment. Appointments can be in 15, 30, 60, or 90 minute blocks. There
may be minimum appointment lengths for some Psychics.
- Appointments are made during the Advisor’s schedule. You can see the Advisor’s schedule
on her/his individual bio page. Visit our full listing of Psychics, find your Psychic
and click on View Schedule. Please note, while we do our best to keep this information
up to date, schedules are subject to change without notice.
- Appointments must be made 24 hours in advance of the scheduled time.
- Not all Advisors at the $2.95 and $4.15 price range are available for appointment,
so please email or call to check availability.
How do I call in for my appointment?
- When it is time for your appointment, call Psychic Source at 1-800-732-0797. You
will hear a message telling you about your scheduled appointment.
- If you log in before your scheduled appointment, you must choose the Psychic’s extension
during your appointment window in order to be connected with them.
- You will be placed ‘on hold’ while your Psychic is notified you have arrived for
your appointment.
back to top
Leave Feedback
How do I leave Feedback for an Advisor? Feedback about our Advisors comes
from directly from you, our Psychic Source customers! After each reading, you can
rate and provide feedback about an Advisor. Simply
login to your PsychicSource.com web account and under the personal information,
click on Rate my Readings. You can rate and provide feedback about readings that
have occurred in the last 90 days.
Who else will be able to view or read my comments
about a reading with an Advisor? Your comments and star rating about a
reading with an Advisor will be visible on the Advisor’s bio page, under the Feedback
tab. Only your first name, city, state and date will be posted with your feedback.
Are all star ratings and comments posted, even if they are negative? Yes,
we post both positive and negative feedback, as long as your reading is at least
3 minutes. We do review all feedback and star ratings to make sure they are informative
and do not contain inappropriate language.
I left feedback, but it wasn’t posted
— Why? We will not post your feedback if it contains any unsuitable
material. Feedback must not reference any personal information, including other
people’s names, addresses, phone numbers, personal details or mention of any other
Advisor. Readings must be at least 3 minutes in duration for feedback to be posted
and you may only leave one feedback per reading. Typically feedback and star ratings
are updated within 1-2 business days.
What do the stars on the Feedback tab next
to each Advisors name represent? The stars next to each Advisor’s name
represent the ratings from customers. After each reading, customers are encouraged
to rate their experience with the Advisor on a scale of 1 to 5; 1 is a low rating,
5 is a high rating. Your responses can help you and others make new Advisors connections.
How long can my feedback about an Advisor reading be in length? Your feedback
can be a maximum of 200 characters.
back to top
Free Email Reading & Free Account
How do I get a Free Email Reading?
To introduce new members to our Psychic Services, we are making one free email reading available to those who have never had a Psychic Source reading. To get started, you’ll first need to login or create a free Psychic Source account.
If you don’t already have a free Psychic Source account, go to our Free Email Readings page. Fill out the form to create your free account and submit your free email reading question. The more detailed your question, the more accurate a response you’ll receive. We’ll forward your email reading request to one of our gifted Advisors, who will answer your question shortly.
If you already have a free Psychic Source account, once you’ve logged into your free account, go to our Free Email Readings page. Confirm your name, email address, birthday, and provide your specific question. The more detailed your question, the more accurate a response you’ll receive. We’ll forward your email reading request to one of our gifted Advisors, who will answer your question shortly.
How do I create a free Psychic Source account?
To get started, go to our
Create a FREE Account page. Fill out the form with your name, email address, birthday, provide a security question and answer, and your account password. We’ll send a confirmation email to the address you provided. Simply click on the link to complete your free account request.
What if I don’t receive the free account confirmation email, how do I validate my free account?
If you do not receive your confirmation email, go to our
Login page. Enter the email address and password provided when you created your free account. We’ll confirm you did not activate your account, and follow the simple instructions to re-send the confirmation email to the address you provided.
back to top